❓ Frequently Asked Questions
okbji FAQ — all your questions answered in one place
Everything you need to know about accounts, bonuses, payments and games — all here in plain English.
Whether you are new to okbji or an experienced player, this FAQ page provides detailed answers to all your common questions. From opening an account and depositing money via bKash or Nagad, to the rules of slots or cricket betting, welcome bonus terms and safe gaming practices — you will find clear and concise information on all these topics here. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
To open an account at okbji you need an active mobile number, an email address and your national ID details. The registration process is fully online and can be completed in just a few minutes. Register with accurate information, as it will be needed when verifying your identity later.
okbji is only for people aged 21 or older. Please make sure you are at least 21 years old. If your age cannot be confirmed during identity verification, your account may be suspended. This is a key condition of responsible gaming.
Each person may hold only one account at okbji. Creating multiple accounts is a violation of site rules, and if detected, the accounts involved may be closed and any balance held in them may be cancelled.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. The process is straightforward and takes only a few minutes.
Upload a clear photo of your national ID card or passport from your account settings. A recent selfie may also be required. You will be notified by email or mobile once your documents have been verified. It is recommended to complete KYC as soon as possible for faster and hassle-free withdrawals.
Deposits and Withdrawals
Funds deposited via bKash are usually credited to your okbji account instantly. Network issues may occasionally cause a delay of a few minutes. If it takes more than 15 minutes, please contact us via live chat.
Withdrawal requests from okbji to Nagad generally take between 10 and 45 minutes to process. Withdrawals are faster when your account verification is complete. Requests made between 11 pm and 5 am may take slightly longer.
The minimum deposit at okbji is ৳300, which applies to all payment methods (bKash, Nagad, Rocket, Upay and bank transfer). The minimum withdrawal amount is ৳500. Transactions below these amounts are not permitted.
Yes, okbji supports both Rocket and Upay. bKash, Nagad and direct bank transfer are also accepted. The minimum deposit is ৳300 and the minimum withdrawal is ৳500 for all methods.
okbji does not charge any fees for deposits or withdrawals. However, your payment provider (bKash, Nagad, etc.) may apply its own service charges according to its policies. Contact your payment service provider about any additional charges.
Go to the cashier section, select "Withdraw" and choose bank transfer as the payment method. Provide your bank account number, bank name and branch details. Bank transfers are generally processed within 10–45 minutes.
Games and How to Play
To bet on BPL matches at okbji, first go to the cricket section. Select your preferred match from the series and view the betting markets — you will find various options including match winner, top batter and total runs. Enter your stake on the bet slip and confirm. In-play betting is also available.
okbji has a large slots collection from leading providers including PG Soft, Pragmatic Play and JILI. You will find many popular games including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Charge Buffalo. New games are added regularly.
RTP or Return to Player is an indicator of how much you can expect to get back per ৳100 wagered in a game over the long term. It is a measure of a game's fairness, but it does not guarantee the outcome of any individual session. okbji only offers games from verified providers that are independently audited.
Yes, okbji is fully mobile-friendly. The site can be used in the browser of any Android or iOS smartphone, and slots, live casino and sports betting all run smoothly on mobile. There is no need to download a separate app.
In the okbji live casino section you will find live roulette, blackjack, Baccarat, live Teen Patti, Dragon Tiger and many more games from top providers including Evolution Gaming and Ezugi. All games are played with real dealers via live stream.
okbji works only with accredited game providers that are audited by third parties. Every game uses a Random Number Generator (RNG) that is fully independent and free from manipulation. All transactions are secured with SSL encryption.
Bonuses and Promotions
okbji offers a 100% bonus on your first deposit, up to ৳10,000. That means if you deposit ৳5,000 you receive an additional ৳5,000 bonus and can start playing with a total of ৳10,000. To claim the bonus, go to the promotions section and make your first deposit right after registering.
A 10x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 10 times before it can be withdrawn. For example, if you receive a ৳5,000 bonus you must complete ৳50,000 in bets. The requirement must be met within 30 days of receiving the bonus.
okbji has three VIP tiers — Bronze, Silver and Gold. You can move up to a higher tier by playing regularly. The Bronze tier offers weekly cashback of up to 0.3%, Silver up to 0.5% and Gold up to 0.8%. VIP members also receive priority support.
Depending on the bonus terms, a bonus may be usable only on specific games or game categories. Bonuses can generally be used in full on slots games. Eligibility for live casino or sports betting may differ. Please read the specific terms and conditions of each bonus for full details.
okbji regularly offers free spins in special promotions. Check the promotions section regularly and ask via live chat whether any free spin offers are currently running. VIP members may receive additional free spins on special occasions.
Security and Responsible Gaming
okbji uses SSL encryption technology to keep all personal information and financial transactions secure. Your data is never shared with third parties. You can read our detailed privacy policy on the privacy policy page.
Yes, okbji takes responsible gaming seriously. You can temporarily suspend your account for a set period or apply for long-term self-exclusion. To do so, contact our support team via 24/7 live chat.
As part of responsible gaming, okbji allows you to set daily, weekly or monthly deposit limits. To set one, use your account settings or get assistance through live chat. These limits will give you a controlled and enjoyable gaming experience.
If you or someone you know is struggling with a gaming addiction, please visit okbji's responsible gaming page. Our support team is available 24/7 via live chat in Bengali. Gaming is entertainment — play within your means.
The okbji support team is active 24 hours a day, 7 days a week. Click the live chat icon on any page of the site to speak directly in Bengali. If you prefer to contact us by email, write to [email protected]. There is no phone or WhatsApp support.
Still have questions? Contact support
Our 24/7 Bengali support team is ready to help with any question.